POLICY

CANCELLATION POLICY

A credit card may be required on file when booking appointments. Deposits may required for all new clients and extension services

Your appointments are very important to us and is reserved especially for you, though we understand that sometimes schedule adjustments are necessary.

Therefore, all clients are required to notify cancellations within 48 hours of your appointment to avoid cancellation charges.

We charge a 50% cancellation fee for any No Shows or Cancellations within 48 hours of scheduled appointment

*If an appointment needs to be cancelled, please contact your stylist since some of our stylists have their own booking platforms. You can also email hello@riverandreignsalon.com

LATE POLICY

We will try our best to accommodate you if you’re running behind, stuck in traffic, etc. Clients will generally be allowed a 10 minute grace period. After that time you may have to forgo parts of the service in order to keep with the time allotted for you. If you are more than 15 minutes late, we have to reschedule your appointment which result in a cancellation fee.

SERVICE GUARANTEE

While we don’t offer refunds, We always want you to be 100% satisfied with your services. If you are not 100% satisfied, we ask that you contact your stylist within 5 days of your appointment so that you we may schedule you to have your services adjusted. Issues reported longer than 5 days will be assessed on a case by case basis.

PRICING

Prices listed are starting prices and are subject to change without notice. If you are working within a budget, please mention during consultation.